What time can I check in and out?
The standard check-in time is between 4 PM - 5 PM. We understand that this is not always possible. If you prefer to check in at a different time, we can discuss what is possible. Send us an SMS with your name, check-in date and your question.
Check-out is possible until 11 a.m. After that, we need time again to prepare the apartments for the new guests.
What are the arrival and departure days
You can check in on any day (except on public holidays). The minimum number of bookable nights for the reservation is two. In certain periods, eg with public holidays and during the Christmas holidays, the minimum number of nights to be booked may be different.
From what age do children pay?
Children 2 years and older pay 10.00 per night for the stay. We charge children aged 1 and 2 as babies and are free of charge.
How many people can we accommodate in an apartment?
The apartments can accommodate up to 8 people aged 3 years and older. There are 8 beds per apartment. 1 baby can be brought along per group of 8 people.
Do we have to bring our own sheets and towels
No, we provide bed linen, towels and kitchen towels. We also make the beds for you.
Are there additional costs such as cleaning costs upon arrival or departure?
Everything is included in the price. So you do not pay any extra cleaning costs, you also do not pay for bed and bath linen. You don't have to pay extra for the WiFi either. This is all already included in the price you paid.
How can we check in or where can we get the key?
We check in our guests personally. This way we have the opportunity to show and explain everything and answer any questions. We can also give tips about the area. That is why it is also important to know the correct check-in time so that we are there on time to check you in. So let us know by text message what time you will be there.
How far apart are the apartments?
The apartments are about 600 meters together as the crow flies. This is useful for group bookings that want to book 2 apartments.
In which part of Winterberg are the apartments located.
The apartments are located just outside the center and at the foot of the Kappeberg next to the slopes and ski lifts. The bike park, the bike Arena and the sports activities on the Kappeberg are also next door. Many walking and cycling routes pass by or go over the Kappeberg. The center of Winterberg is 1500 meters away. An ideal location for the holidays.
What are the costs for tourist tax in Winterberg?
Everyone aged 16 and older pays 2.50 (2021) per night. We collect the tourist tax for the municipality of Winterberg and pay it afterwards. We are obliged to digitally register all persons on the booking with the municipality. That is why we have all names and ages of everyone who will be staying in the apartment filled in by the booker
What is Club Winterberg
Club Winterberg is a community for people who sometimes go to Winterberg or are fans of Winterberg. There are a number of nice benefits to being a member. For example: you will receive 20% on the night prices if you book through us. Go to more information about Club Winterberg
There are also packages
There are regular packages. In any case with public holidays (eg Easter, Ascension Day, Pentecost and Christmas holidays). In addition, there are regularly other arrangements. These will be announced on Club Winterberg and on our Facebook page