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Veel gestelde vragen

Veel gestelde vragen


What time can I check in and check out?

The standard check-in time is between 4 - 5 PM. We understand that this is not always possible. If you prefer to check in at a different time, we can discuss the options. Send us a text message with your name and check-in date and your question.

Check-out is possible until 11 am. After that we need time again to prepare the apartments for the new guests.


What are the arrival and departure days

You can check in on any day (except public holidays). The minimum number of nights to be booked for the reservation is two. In certain periods, eg with public holidays and during the Christmas holidays, the minimum number of nights that can be booked may be different.


From what age do children pay?

Children 2 years and older pay 10.00 per night for the stay. Children aged 1 and 2 years are counted as babies and are free.


With how many people can we stay in an apartment

The apartments are suitable for a maximum of 8 people aged 3 years and older. There are 8 beds per apartment. 1 baby per group of 8 people.


Do we have to bring our own sheets and towels?

No, we provide the bed linen, towels and kitchen towels. We also make the beds for you.


Are there any additional costs such as cleaning costs on arrival or departure?

Everything is included in the price. You do not pay any extra cleaning costs, nor do you pay for bed and bath linen. You don't have to pay extra for the WiFi either. This is all already included in the price you paid.


How can we check in or where can we get the key?

We personally check in our guests. This gives us the opportunity to show and explain everything and to answer any questions. We can also give tips about the area. That is why it is also important to know the correct check-in time so that we are there on time to check you in. So let us know by text message what time you will be there.


How far are the apartments from each other?

The apartments are about 600 meters apart today as the crow flies. This is useful to know for group bookings that want to book 2 apartments.


In which part of Winterberg are the apartments located?

The apartments are located just outside the center and at the foot of the Kappeberg next to the slopes and ski lifts. The bike park, the bike Arena and the sporting activities on the Kappeberg are also next door. Many walking and cycling routes pass by or go over the Kappeberg. The center of Winterberg is 1500 meters away. An ideal location for the holiday.


What are the costs for tourist tax in Winterberg?

Everyone aged 16 and older pays 2.50 (2021) per night. We collect the tourist tax for the municipality of Winterberg and pay it afterwards. We are obliged to digitally register all persons on the booking with the municipality. That is why we have the booker fill in all names and ages of everyone who will stay in the apartment


What is Club Winterberg

Club Winterberg is a community for people who sometimes go to Winterberg or are Winterberg fans. There are some nice benefits to being a member. For example: you will receive a discount on the nightly prices if you book through us. Go to more information about Club Winterberg


Are there any arrangements?

There are regular arrangements. In any case with public holidays (eg Easter, Ascension, Whitsun and Christmas holidays). In addition, there are regularly other arrangements. These will be announced on Club Winterberg and on our Facebook page




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Published 30-01-2021 / Copyright © WinterbergNu