Cancellation Policy

**Cancellation Policy: **

Standard cancellation conditions: 4 weeks, target time 3 p.m. You can cancel free of charge up to 4 weeks before the start of the reservation (calculation time 3 p.m.).

Different cancellation conditions: Sometimes there are offers with different cancellation conditions. In this case, these are mentioned in the offer. If nothing is mentioned, the standard cancellation conditions apply.

Corona cancellation conditions: In case of corona measures, the reservation can be canceled up to 48 hours in advance (target time 3 p.m.).

These measures are: When tourist overnight stays in Winterberg are prohibited When there is a travel ban from or to the Netherlands, Belgium or Germany

Excluded from reservations and not allowed in the apartments:

  • Groups consisting of people aged 20 and under
  • Groups of 9 people or more (not including children up to and including 2 yrs)
  • Feasts and parties
  • Noise disturbance
  • Pets
  • To smoke

Extra warning: In Germany, the illegal uploading and downloading of movies and music, etc. is very strict. The German government has the authority to request data from internet providers from people who download illegally. The chance of being caught is almost 100% and the fines are very high. 915.00 euros per violation. We have already had a few guests who have had to deal with this. Warning!!! If you have downloaded you will not escape prosecution.